1. Order confirmation
Your order will be checked and processed as soon as it is received in our office. Some delays will occur over a weekend or bank holidays. We will check all your order details and contact you about payment. You will then receive a final e-mail confirmation from our office that your order is proceeding. Please allow 24 hours for weekdays, 48 hours for weekends.
We understand that by placing an order you are accepting the following terms and conditions.
2. Order payment
We have made every effort to present our service in the most understandable way to allow for easy choice and ordering. Your order will not be released for delivery until payment has been processed.
Cards accepted include: Visa, Mastercard, Interac.We accept Prepayment by cheque.Strict 30 Day Accounts.Exact Cash payments only. No change on premises.
All prices quoted exclude taxes which will be added at the current rate.
We will not allow any other party access to your information at any point in time.All credit card information is destroyed after use.
We are happy to set up 30 day accounts for clients wishing to use our services regularly. We require at least 2 credit references from suppliers to your organization prior to giving you an account. To set up an account, call Sales at: 604.855.7471 or fax: 604.855.7461 or email: firstname.lastname@example.org
1. Delivery charges are not included in the price unless otherwise stated.
2. Working days are Monday to Friday. Closed Saturday and Sunday. Closed statutory holidays.
1. Damaged goods
If any damage to our products occurs, contact us immediately at: email@example.com or by phone: 604.855.7471
2. Complaints Procedures
We pride ourselves on receiving a minimal level of complaints in relation to the high volume of orders we handle. It is very important to us to offer a full and integrated service. This involves a strong and determined effort to deal with any complaints as soon as possible.
It is very important that any problem that occurs with any order placed with us is reported to us by email firstname.lastname@example.org, or phone 604.855.7471, at the earliest opportunity to allow our customer services team to respond as fast as possible.
When you contact us please state the following:
Your order number from your invoice.Your name as it appears on your invoice.Delivery date.A brief outline of the problem.A suggestion for how we can help to fix the issue.
Our customer services adviser will give sincere attention to any problems with your order and contact you as soon as the relevant information is at hand. We can sometimes experience delays while waiting for information. We appreciate your patience and understanding in this regard.
It is very important to us that every customer services issue receive our fullest attention and be resolved with our mutual agreement.
None of your personal information will be shared with anyone else at any time. We do not send random marketing emails to the address you provide us in the "Contact Us" forms. You will receive no spam emails from us.